#1 The Beginning of Service Planning

1. What to consider for a carrer in service planning

∙ What is the ‘knowledge’ that determines pass or fail when selecting people to work with in the field of service planning?
∙ What are the essential ‘skills’ to build a successful career?
     ▷ 7 Essential Skills for Project Managers

source:  7 Codes

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2. Service and Planning
∙ What is 'Service'?
     - something that helps someone do something
     - the Impact of technology (mail, phone, PC, internet, mobile, metaverse)
          ▶ A Service must be designed (planned) to fit the channel (technology) provided
∙ What is 'Planning'?
     - To solve something that needs to be solved (Why
     - When to start and when to finish (When)
     - Who's with you (Who)
     - Where and how to divide any detailed work (What / How / Where)
          ▶ Planning is the beginning of any business!!
∙ Types of Planning
     - Strategic Planning: Presenting the direction the company and business should go (Why)
     - Business planning (business development): An organization that creates or prepares a new business (What&How)
     - Merchandise Planning (MD): Bring in something you can sell (sourcing) or develop it yourself

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3. Service + Planning = Service Planning

▷ Imagining the final form of a service and setting a direction and standards for designers and developers to design and develop a service

"Service planning is Zero to One, or One to N"

Create a completely new service (0 to 1) / Improve and extend an existing service (1 to N)

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4. What is 'IT service planning'?

▷ Planning something that is meaningful to customers, brings profits to the company (Biz), is easy to use (UX), and can be implemented (Tech)
▷ A 'Better' IT service
- let users get the result they want
- works in a familiar way
- can be used without any prior knowledge
- requires minimal steps
- no breaks or blockages
- easy to get help
- must make money

 

 

 

▶ Korean Version:

https://softwarewhere.tistory.com/2

#1 서비스 기획의 시작